As the kids are taking there nap, I sit down to pay some bills. While doing this, I logged into my bank account to find some unexpected charges, and a much lower balance than I was expecting to see. Apparently, and I have since verified this, while I was on the phone Monday making the vital record order correct, they charged for some of the changes. I knew about these charges. What they failed to tell me was that they were creating completely new orders. What does this mean? It means that they have double charged me for everything, and it will take 5- 10 days for the original order to come off my account. Meanwhile, my balance is now low, and bills will be late. AHHHHH. Why couldn't they have told me this on Monday. I would have figured something else out, or waited to "fix" the order. The guy I talked to today said there was nothing he could do to fix it, even though he was looking at the transcript from the conversation and I was never told the truth about the money. Typically this wouldn't be a big deal, but all in all, it totalled over $400 coming out that we hadn't figured. To be honest, it wasn't there. How frustrating.